Cleaning For Chicago Suburbs

Frequently Asked Questions

Customer satisfaction is extremely important to us. Below are some frequently asked questions about our services.

How do I reschedule a cleaning? What happens if there is a cancellation?

Please contact the office at least 24 hours in advance to reschedule an appointment. You can call our office at 815-527-5355 or email at info@mopology.com. Our office staff will assist you in finding a new date for cleaning.

Cancelling an appointment with less than 24 hours notice may result in a 50% cancellation fee. Skipping an appointment may result in a higher rate for your next scheduled visit.

If there is a cancellation or need for rescheduling on our end due to weather or holidays, we will reach out to you. Your understanding and cooperation in these matters are greatly appreciated.

What supplies do I need to provide?

We provide our own cleaning supplies and equipment to get all jobs done!

Our technicians are trained to use an array of cleaning products from green cleaners to harsher/regular chemicals. If you are allergic, only want green cleaners, or if you have a specific product you prefer, please let the office know so we can add it to your file accordingly. Please purchase any specific product(s) you want used and leave them out the day of your appointment.

How many techs are scheduled for my cleaning? Will I have the same tech each visit?

We understand that being in your home is personal and we want to develop a working relationship with you. So generally we send 1 technician, however in some cases we do have teams of 2 or more technicians to accommodate your needs, size of home, etc.

We will do our best to accommodate your needs and request for a specific technician, but this is not guaranteed. Due to illness, vacations, promotions, etc. We may occasionally need to replace your cleaning technician.

How do you enter my home?

Mopology provides multiple options for us to access your home:

  • Clients can be home to allow access
  • Clients can provide a key, door/garage code, or garage opener

If your home is equipped with a security system, please either have it turned “off” before our arrival or provide Mopology with the security code and all directions for proper use.

In the event that you are not home to let our techs in, that an improper code/key/opener is given, the door is locked, or the security system code is changed without our knowledge. This will result in a lock out fee of 100% of the scheduled charge.

How do I pay for services?

We accept cash, check, credit card or ACH.

You can process a credit card payment online after your cleaning appointment when you receive your invoice via email. We can take a credit card payment over the phone for you. If you would like to be set up on auto-pay, we can keep your information on file and run it after your appointment as well.

If a check or cash is left. Please make it out to Mopology and leave it on your kitchen counter visible for our technicians to be brought back to our office.

Can I leave a tip?

Of course! If you plan on leaving cash for the technician(s) or writing a tip into your check payment, please make it out to the technician(s) specifically. You can also tip through out online payment method when your invoice is sent.

What do you do with pets?

We love pets!! You may choose to leave your pet free while cleaning occurs. However, technicians are not responsible for cleaning up pet waste. If you have a pet that is aggressive, or showing signs of aggression, our techs reserve the right to stop cleaning. We ask that you please contain any pets during the cleaning appointment as pets may run out when our techs are entering and leaving your home. In the case that they are not, please know that we cannot be held liable for your pets safety in the event that they run out.

Do you have a guarantee?

Mopology wants to provide you with the best service possible! We will always strive to meet our company’s standards and your expectations! In any case that things were less than satisfactory please contact the office at 815-527-5355 or info@mopology.com within 24 hours of your service. We will return and re-clean the area(s) of concern at no cost to you.

What’s Client Hub?

Our Client Hub allows you to:

  • Request additional work
  • View quotes
  • View past/upcoming appointments
  • View invoices
  • Print receipts
  • Manage cards for online payments

all in one place! It is also mobile friendly so you can view it wherever you are. Click below to view yours.